We treat over 50 non-emergency conditions.


  • Common cold
  • Allergies
  • Constipation
  • Cough
  • Diarrhea
  • Ear Problems
  • Fever
  • Flu
  • Headache

  • Insect Bites
  • Nausea
  • Vomiting
  • Pink Eye
  • Rash
  • Respiratory Problems
  • Sore throat
  • UTI (Adult Females, 18+)
  • and more…

Behavioral Health

  • Anxiety
  • Depression
  • Bipolar
  • Stress Management
  • Grief and Loss
  • LGBTQ support
  • Trauma & PTSD

  • Relationship issues
  • Panic disorders
  • Addictions
  • And more…


  • Acne
  • Rash
  • Spots
  • Eczema
  • Warts
  • Rosacea
  • Psoriasis
  • Hair follicles
  • Insect bites

  • Alopecia
  • Cold sores
  • Skin cuts
  • Abrasions
  • Moles
  • Skin infections
  • Redness
  • Bruises
  • and more…

What is MDLIVE?

Conditions we are unable to treat

These are conditions which our providers do not currently treat. We would instead suggest you see your primary care doctor, go to an urgent care center or go to an emergency room depending on the severity of your issue.

Medical Health

  • Emergency situations (bleeding, heart attack, suicidal thinking)
  • Sexually transmitted diseases (STDs)

  • Urinary tract infections in males
  • Urinary tract infections in females under 18 years of age

Children under 3 with a fever need to be seen immediately by a doctor in an office based setting. Children under 12 with ear pain can be treated if the pain is due to a virus (e.g. Colds), allergies, or an external infection. If there is a high likelihood it is a bacterial inner infection that needs antibiotics, they should be seen immediately by a doctor in an office based setting.

  • Children under 3 years of age with a fever

  • Children under 12 years of age with ear pain

Behavioral Health

  • Emergency situations (suicidal, homicidal, self-harm)
  • ADHD prescription of stimulant (therapy and non-stimulant med management are in scope)
  • Active hallucinations or delusions
  • Substance use in active medical detox
  • Moderate to severe autism spectrum disorders

  • Internationally located patients
  • Conditions that require laboratory or diagnostic imaging to determine final treatment recommendation without lab work present for review
  • Under the age of 10
  • Any other conditions, or combination of conditions, that prohibit the patient from being able to adequately function in day to day living activities

Medications we are unable to prescribe

Medical Health

  • Hair Loss medications
  • DEA Controlled medications
  • Muscle relaxants

  • Erectile dysfunction medications
  • Some anti viral medications
  • Medicinal Marijuana

  • Sleeping pills
  • Weight loss medications
  • Injectable medications

Behavioral Health

  • DEA Controlled substances (ADHD stimulant medications, sleep medications, anti-anxiety benzodiazepines)
  • Stimulants (e.g. Adderall, Ritalin, etc.)
  • Medications intended for intra-muscular injections

  • Detox medications (e.g. Suboxone, Methadone)
  • Other drugs with potential for abuse, such as muscle relaxants, pseudoephedrine

  • Medications that require regular lab work and monitoring (e.g. Lithium, Depakote, Tegretol) when lab work is not present for review
  • Other medications as deemed inappropriate by MDLIVE and on the MDLIVE restricted medications list

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