Online dermatologist visits anytime, anywhere

The only thing worse than suffering from a nagging skin issue is waiting for an appointment with a dermatologist, which can be weeks or months in many areas of the country. At MDLIVE, we can reduce that wait time to less than 24 hours. That way, you can get a diagnosis and treatment plan quickly and easily anytime and from anywhere.

Benefits of online dermatology

A visit only takes a few minutes to complete. Anytime and from anywhere.

You can choose your dermatologist from a list of providers who are licensed in your state.

You don’t need an appointment. Just describe your condition and send us a few photos of your skin.

Need a prescription? Your dermatologist can send it to your local pharmacy electronically.

MDLIVE provides access to the largest national network of board-certified dermatologists.
Get care for more than 3,000 skin, hair, and nail conditions online, including:

  • Acne
  • Alopecia (Hair loss)
  • Boils
  • Cold Sores
  • Cysts

  • Dermatitis (including Maskne)
  • Eczema
  • Folliculitis
  • Fungal Skin Infections
  • Hives

  • Keratosis
  • Rosacea
  • Skin Pigmentation Disorders
  • Suspicious Spots & Moles
  • Warts

MDLIVE’s dermatology service is offered through our exclusive partnership with DermatologistOnCall. This service gives patients national access to board-certified dermatologists through a secure website or mobile device. Patients receive a full consultation, complete with a diagnosis, personalized treatment plan, and appropriate prescriptions. Patients are able to avoid lengthy waits for appointments and time-consuming trips to the doctor’s office.

Getting started is easy! All visits are done in an asynchronous manner, unless the patient’s state requires a video consultation. Patients simply choose Dermatology from the medical options on MDLIVE’s patient dashboard. They will be taken to a partner site, powered by DermatologistOnCall. After answering a few basic questions and providing a brief medical history, the patient will be asked to upload photos of the skin, nail, or hair condition. In an average of 24 hours, patients are notified of a diagnosis and treatment plan from a board-certified dermatologist, which include prescriptions if necessary.

Any adult can use the service. Minors under the age of 18 can be seen with parent or guardian consent.

Our dermatologists are trained to diagnose and treat over 3,000 medical conditions affecting the skin, hair, and nails. Depending on the case, the doctor may determine that an in-office diagnostic or therapeutic procedure is needed for a more accurate diagnosis or to best address the condition. That in-office visit would be outside of MDLIVE’s dermatology services, and payment or insurance coverage for those services would be separate.

Our dermatology services are not to be used in the event of an emergency. In case of a medical life threatening emergency, dial 911 immediately.

Please note that pregnant or nursing mothers, or those who are trying to become pregnant, are not permitted to conduct an online dermatology visit.

Teledermatology is available 24 hours a day, 7 days a week, and 365 days a year, even on holidays. Use MDLIVE’s dermatology service as a convenient alternative to visiting the dermatologist’s office or as a way to avoid a lengthy wait for an appointment!

Through our exclusive partnership with DermtologistOnCall, we have the largest national network of dermatologists who are American Board of Dermatology or American Osteopathic Association certified. All dermatologists live within the United States and only see patients in states for which they are licensed. Each dermatologist is credentialed according to NCQA guidelines.

If the dermatologist determines a medication is necessary, they can write a prescription. For states that allow e-prescriptions from teledermatology, an order will be sent directly to the pharmacy. In other states, the dermatologist will need to fax the order through their office.

If MDLIVE is a covered benefit through your current health coverage, you will be responsible for your medical specialist co-pay or co-insurance at the time of service. If an in-office diagnostic or therapeutic procedure is needed for a more accurate diagnosis or to best address the condition, that visit would be outside of MDLIVE’s dermatology services, and payment or insurance coverage for those services would be separate.

MDLIVE accepts most major credit cards, debit cards, and HSA/FSA.

Patients can choose to share the visit notes with a primary care provider. If you choose to share your notes, your dermatologist will secure fax or electronically transmit your notes to your Primary Care physician.

Yes, we take patient safety and privacy very seriously. Teledermatology adheres to the national patient information security standards found in both HIPAA and HITECH regulations, including sharing information with any accepted insurance providers. Patient photos, personal and medical information, video chats, and diagnoses are never made public.

We have highly trained health service specialists standing by to take your call, 24/7! Call us at 1-800-400-MDLIVE.