Girl with phone in hand

hassle free-er.

MDLIVE E-Treatment

quick, talk-free access to urgent care
from board-certified doctors.

Dr. Christina Chen

Dr. Christina Chen, MDLIVE Senior Medical Director of Asynchronous Care, is a board-certified physician trained in family medicine. She has been practicing medicine since 2007 and has vast experience delivering care both in-person and virtually.

Talk-free access to urgent care. Your way, on your time.

When you're under the weather and feel sick, sometimes it's hard to talk to anyone - let alone a doctor. And if your schedule is packed, finding the time and privacy can be nearly impossible. Jumping on a video or phone call isn’t always convenient. MDLIVE E-Treatment makes getting the care you need easier with no calls or live conversations required.

MDLIVE E-Treatment helps you connect to quality urgent care in a way that's easiest for you. Dr. Christina Chen, MDLIVE Senior Medical Director of Asynchronous Care, explains why MDLIVE E-Treatment is one of our most convenient care options.

No need to chat live. Just share your symptoms with a board-certified doctor.

No calls or talking.

Patients often feel like phone or video interaction isn’t necessary. And many times, it isn’t. For those cases, MDLIVE E-Treatment is a safe, hassle-free care option.1 And it helps people more effectively manage their care instead of waiting until their symptoms get worse or not getting care at all.

  • 1Patients who don’t have E-Treatment available to them will not see it as an option in the MDLIVE patient portal.

"Although there's no need for a live interaction, you still have access to the
same doctors and quality care as a live MDLIVE Urgent Care visit." – Dr. Chen

Same quality care. More convenience.

Once you log in and select the "E-Treatment" option, you'll answer a health assessment about the symptoms you're experiencing. For example, if you have ear pain, you'll be asked to describe your symptoms and how severe they are, plus general health questions so the doctor can get a good picture of your overall health. The symptom assessment takes about 8 to 10 minutes on average.

  1. Once you’ve submitted your completed health assessment, an MDLIVE board-certified doctor will review your responses.
  2. Based on the doctor's evaluation of your condition, you'll then receive a diagnosis and treatment plan, with prescriptions sent to your preferred pharmacy, if medically appropriate.2
  3. Your MDLIVE doctor will let you know if your condition requires a live virtual visit or even an in-person visit.3

MDLIVE E-Treatment is fast and safe, and we can effectively treat more than 100 non-emergency conditions. Interviews can be taken in English and Spanish.4

  • 2Prescriptions are available at the physician’s discretion when medically necessary.
  • 3If your MDLIVE doctor believes your condition requires a higher level of care, they can quickly and easily move you to a phone or video consultation so you don't have to start your visit over.
  • 4Care plans are currently delivered in English.

Avoid the digital rabbit hole.

As one of our multiple care options, MDLIVE E-Treatment is perfect for those patients who have a tight schedule or prefer to get care without the live interaction. Before you spend hours searching your symptoms online without getting any real answers – which can lead to a condition known as cyberchondria – use MDLIVE E-Treatment and get quick, trustworthy care from a board-certified doctor.

MDLIVE E-Treatment provides care for many common, everyday conditions, including:

  • Acne
  • Acute Gastroenteritis
  • Allergies
  • Bacterial Vaginosis
  • Birth Control5
  • Bladder Infections
  • Burn (Including Sunburn)
  • Cold & Flu
  • Constipation
  • Cough
  • COVID-196
  • Ear Concerns
  • Eye Concerns
  • Gastroesophageal Reflux Disease
  • Gout
  • Headache
  • Low Back Pain
  • Mastitis
  • Motion Sickness
  • Mouth Sores
  • Rash
  • UTI (Adult Females, 18+)
  • Yeast Infections
  • 5Available in pill, patch, ring, and gel forms. Service is available for women 18-45 who are not currently pregnant and have had a normal blood pressure reading in the past 6 months.
  • 6MDLIVE doctors can prescribe the antiviral, Paxlovid, in the treatment of COVID-19 to patients ages 18 and older when medically appropriate. MDLIVE doctors cannot prescribe Molnupiravir or other medications beyond Paxlovid in the treatment of COVID-19.

Pediatric conditions*

  • Acne
  • Allergies
  • Burn (Including Sunburn)
  • Cold & Flu
  • Cough
  • COVID-19
  • Ear Concerns
  • Eye Concerns
  • Head Lice
  • Rash

*Age limitations for MDLIVE E-treatment are in compliance with MDLIVE clinical protocols. Medical conditions not supported by telehealth include, but are not limited to, children under three months of age with a fever, eye issues in children under three, or ear pain in children under three.

Get started in 3 easy steps:


Step 1
Log in to your account. Choose "E-Treatment" from urgent care options.


Step 2
Share the reason for your visit and choose the condition that best matches.


Step 3
Complete an online interview about your symptoms for one of our doctors to review. The questionnaire takes about 8-10 minutes on average.

When to use MDLIVE E-Treatment.

E-Treatment is initially available Monday – Friday, 8am – 7pm ET, excluding federal holidays. Use it as a hassle-free urgent care option when you want to share your symptoms with a doctor and get care quickly, but you either don’t have time or don't feel like talking on a video or phone call.

Log in now to get convenient care visits your way, on your time,
with the new MDLIVE E-Treatment option.

Frequently Asked Questions

MDLIVE E-Treatment gives you and your eligible dependents the option to get care on-demand through MDLIVE Urgent Care for more than 100 common, everyday conditions without the need to connect live with an MDLIVE physician.

You simply provide information about your medical history and current condition through a dynamic online questionnaire in the MDLIVE patient portal.

• Log in to your MDLIVE account.
• Select Get Started with Urgent Care on the MDLIVE homepage.
• Select E-Treatment from the options presented.
• Follow the prompts to complete your questionnaire.

The treating physician will review the information and deliver a diagnosis and treatment plan to you within an hour, including sending any necessary prescriptions to the pharmacy of your choice. When your visit summary is ready, you will be notified through email or text.

Depending on your condition, the MDLIVE E-Treatment questionnaire takes 8-10 minutes on average.

MDLIVE doctors can prescribe medications through E-Treatment when medically necessary.

Please note that our doctors cannot renew or refill existing prescriptions through MDLIVE E-Treatment visits at this time.

You can contact MDLIVE at 1-800-400-6354 with questions.

E-Treatment is a convenient option for common, everyday conditions when you don’t want or have time to talk live with a doctor or don’t feel well enough to jump on a call or video chat.

You can use MDLIVE E-treatment for over 100 conditions, including cold, flu, sinusitis, sore throat, ear pain, pink eye, and more.

You can always connect live with an MDLIVE Urgent Care doctor by phone or video chat, regardless of your condition.

If your condition requires a higher level of care, the treating physician will arrange a call, video chat, or recommend in-person care.

Patients seeking care through MDLIVE E-Treatment will receive treatment from the same network of board-certified doctors who provide care through live MDLIVE Urgent Care visits.

MDLIVE doctors have an average of 15 years of experience.

When you submit your completed questionnaire, the next available MDLIVE doctor will review the information and deliver a diagnosis and treatment.

The cost for MDLIVE E-Treatment will be the same as any other MDLIVE Urgent Care visit. Depending on insurance, copays for participating plans may be as low as $0. Pricing is always shown upfront, so there are no surprise costs.

E-Treatment is available in the U.S., except for Kansas, Mississippi, New Mexico, West Virginia, and the District of Columbia.

E-Treatment will only appear as an option for MDLIVE Urgent Care to patients in states where MDLIVE can offer it based on state regulations.

At this time, E-Treatment is currently available Monday-Friday, 8 am-7 pm EST.

MDLIVE E-Treatment is currently available in both English and Spanish.

MDLIVE doctors can provide care for child dependents through MDLIVE E-Treatment for many pediatric conditions, including colds, flu, allergies, rashes, head lice, ear and eye concerns, and more. Age limitations follow MDLIVE clinical protocols. Visit our What We Treat page for age ranges and details on medical conditions we do not provide care for with children.

Use MDLIVE on the go with our mobile app.


Download our free app, and you can have access to care anytime on your smartphone, from anywhere in the U.S.

Phone with doctor on screen