MDLIVE provides fast and easy appointment scheduling. Convenient times are available, including evenings and weekends, so you can schedule an appointment as soon as possible with a date and time that works for you. Have your first therapy appointment in a week or less compared to the weeks or months it takes to schedule an in-person visit.

Therapists are licensed providers who can evaluate and support people with emotional or behavioral health concerns through talk therapy. Psychiatrists are medical doctors who primarily diagnose psychiatric conditions and can prescribe medication.

Yes, you always choose your therapist or doctor and can see the same one each time if you want. We encourage you to build an ongoing relationship with your therapist or psychiatrist, just as you would during an in-person visit – or you can change at any time. MDLIVE provides a broad network of licensed therapists and board-certified psychiatrists. Our directory is easy to navigate and gives additional information about each provider that helps you find the right fit.

MDLIVE therapists commonly care for patients that suffer from stress, anxiety, depression, and trauma. Although these are the most common issues we help with, our licensed therapists are trained to provide support for many mental health needs.

First, remember that seeking therapy is very common. You can expect to speak with a compassionate, knowledgeable therapist who will listen and provide guidance. Therapy is also about more than sharing your concerns. You will learn coping strategies to use outside the session and how to set reasonable and attainable goals to work toward in partnership with your therapist.

Your cost will vary depending on your benefit and coverage. You can cancel your appointment and receive a full refund, provided that you cancel at least 24 hours before your appointment time. MDLIVE accepts most major credit and debit cards.

Yes, if your MDLIVE psychiatrist believes medication is warranted, they can write a prescription and send it directly to the pharmacy of your choice. MDLIVE does not guarantee a prescription will be written; that is at the discretion of your doctor. Please be aware that we do not prescribe controlled substances (e.g., narcotic medications, anxiolytics, stimulants), nor do we prescribe certain other medications (see Full List here).

No, MDLIVE therapists and psychiatrists do not make any formal written recommendations or complete any outside paperwork. We suggest you contact your primary care doctor or seek an in-person evaluation for any written recommendations.

MDLIVE offers reliable 24/7 health care by phone or video. Our national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and therapists provides personalized care for hundreds of medical and mental health needs. MDLIVE is dedicated to helping you get better and stay well. No surprise costs. No hassle.

Have an appointment from the comfort, privacy, and convenience of home or wherever you are, whenever you need care – nights, after hours, weekends, and holidays. MDLIVE offers urgent care, primary care, mental health appointments with licensed therapists and board-certified psychiatrists, as well as dermatology services, and more. All MDLIVE doctors are board-certified and state-licensed, with an average of 15 years of experience, and are available by phone or video. Specially trained in telehealth, our network of providers is committed to helping you with reliable, trusted care without the hassle of long wait times to see a doctor or driving to an in-office appointment. You'll receive reliable, trusted care from the safety of home without having to wait with strangers in a waiting room. MDLIVE has two National Committee for Quality Assurance certifications and is accredited by the American Telemedicine Association. Best of all, nine out of 10 people would recommend MDLIVE to their friends and family in need of a doctor's appointment.

No. Urgent Care, Primary Care, Mental Health, and Dermatology are designed to handle non-emergency medical and mental health conditions.

Urgent Care can often substitute for a doctor's office, urgent care clinic, or emergency room visit for common conditions like the flu or pink eye.

Primary Care provides care for non-urgent medical concerns and ongoing conditions such as type 2 diabetes, asthma, and high blood pressure. Primary Care is for adults 18 years and older.

Mental Health provides care for hundreds of non-emergency concerns like anxiety, life changes, divorce, and depression. However, if you are experiencing an emergency or crisis situation, need ADHD stimulant medication, or any condition that hinders normal day-to-day activities, we suggest visiting an urgent care center or emergency department.

Dermatology provides care for non-emergency hair, skin, and nail conditions. While most issues can be successfully treated through MDLIVE, your dermatologist may determine that an in-office diagnostic or procedure is needed for a more accurate diagnosis or to best address the condition.

You should not use MDLIVE if you are experiencing a medical or mental health emergency. In the case of a life-threatening medical or mental health emergency, dial 911 immediately.

Urgent Care is a reliable and affordable alternative to urgent care clinics for more than 80 common, non-emergency conditions like flu, sinus infections, pink eye, ear pain, and UTIs (Females, 18+).

Primary Care can help with wellness screenings and ongoing conditions such as type 2 diabetes, asthma, and high blood pressure.

MDLIVE therapists and psychiatrists can help with anxiety, stress, depression, and other mental health conditions resulting from relationships, home, work, or other life events.

Dermatology provides care for nagging skin, hair, and nail issues such as acne, alopecia, eczema, fungal infections, and suspicious spots or moles.

Click here to see the full list of conditions we care for.

If you are seeking medical care for illness or injuries, you can choose to see the first available doctor or make an appointment for a specific date and time with a provider you select using the doctor profile information available on MDLIVE. MDLIVE board-certified doctors have an average of 15 years of experience.

Schedule Primary Care visits with a board-certified doctor for preventive wellness screenings and routine care. You can see the same MDLIVE doctor for each appointment so your doctor can get to know you and your health and wellness needs.

All Mental Health appointments, including talk therapy, are scheduled in advance with a therapist or psychiatrist you select. You can choose the same provider for every appointment or switch at any time.

You can start using MDLIVE immediately after you create your free account. If you are required to pay for your appointment, you will only be asked for your credit card information when you get care from a doctor or therapist. Be sure to fill out your medical history profile to better prepare your MDLIVE doctor or therapist for your appointment.

Urgent Care doctors are available 24/7/365, including weekends and holidays, to provide on-demand care for illnesses and injuries. Appointments scheduled with specific providers, including talk therapy and primary care appointments, are subject to the provider's availability. To provide convenient options that fit your schedule, evening and weekend appointment times are typically available for all services.

MDLIVE is available anywhere in the United States* and Puerto Rico. With our national network of board-certified doctors, you can ensure that each doctor available to you is fully licensed to practice medicine in your state.

*Availability of phone visits varies in accordance with state regulations

Creating an account is free. If you have MDLIVE services from your health plan or employer, your appointments could cost as little as $0, depending on your benefits. If you are required to pay, you will only be charged after you schedule an appointment and your appointment time and payment information are confirmed. MDLIVE accepts most major credit and debit cards.

Yes, MDLIVE can be accessed on most mobile devices with an Internet connection. Our MDLIVE Mobile App is available for download in the iTunes Store and the Google Play Store.

Don't see your question? Don't worry. Just call us at 1.800.400.6354. We have highly trained health service specialists standing by to take your call 24/7/365.

Yes, if your MDLIVE doctor believes medication is warranted, they can write a prescription and send it directly to the pharmacy of your choice. MDLIVE does not guarantee a prescription will be written; that is at the discretion of your doctor. Please be aware that we do not prescribe controlled substances (e.g., narcotic medications, anxiolytics, stimulants), nor do we prescribe certain other medications (see full list here).

Yes. Confidentiality is a respected part of the MDLIVE Code of Ethics. We take your privacy very seriously. Laws, including the HIPAA Privacy Rule, are also in place to protect your privacy and personal health information. MDLIVE can share your information with your PCP in accordance with applicable state and federal laws.

To have a video appointment, you need:

• Windows®7, Vista, or XP
• A Mac running OSX 10.6 (Snow Leopard) or superior.
• Highspeed internet connection
• A webcam with at least 1.3 megapixels
• Microphone (most webcams already have a microphone built-in)

After you create an account, you will be able to use a simple online simulation to test your configuration and check if you are ready for a video appointment.

MD Live supports American Sign Language (ASL) and Live Captioning video appointments for patients who are deaf or hard-of-hearing for urgent care, mental health, and primary care visits. With the ASL option, a certified ASL interpreter joins the visit to assist with real-time language translation between you and your doctor using voice and sign language. The Live Captioning option will have a certified CART (Communication Access Realtime Translation) captioner to translate spoken words into real-time text. Additionally, patients can communicate with a doctor through our secure, HIPAA-compliant live chat feature during their visit, which functions like text messaging. To use these options, select "ASL," "Live Captioning," or “Provider Chat” under the Accessibility Assistance section when scheduling a visit. Visits using ASL or Live Captioning must be scheduled at least 48 hours in advance.

ASL, Live Captioning, and live chat are currently only available on the web portal, not the mobile app.

SUMMARY

Like all medications, antibiotics have both benefits and risks. Used for the right reason, they are lifesavers, but if used incorrectly, they can cause a variety of problems, from allergic reactions to side effects. Additionally, inappropriate use of antibiotics can lead to "antibiotic resistance," which means the antibiotics might not work for you when you really need them! Read more below to become an expert on this subject:

• When to use antibiotics: Your MDLIVE provider has many years of education and experience they use to help decide if your problem requires an antibiotic. If they think you have a BACTERIAL infection, then they will likely prescribe an antibiotic, but if they think you have a VIRAL infection, they will avoid giving you an antibiotic since it will not help and may actually cause some harm. In an otherwise healthy individual, most upper respiratory infections (e.g., sinusitis, ear infections) start as a VIRAL illness and only occasionally develop into BACTERIAL infections after 1-2 weeks.
• Can MDLIVE help with VIRAL Infections? Absolutely! When you present with symptoms for under a week, your physician will assess your full story and may treat you with decongestants and various anti-inflammatories but will avoid giving you an antibiotic in this viral phase since it does not help and may cause problems. However, if you have more severe symptoms, then your physician will use their best judgment in deciding if you have developed an early bacterial infection, and thus antibiotics would help.
• Overuse of antibiotics may make them less effective in the future. "Antibiotic resistance" means that antibiotics are becoming less effective overall in the United States as we have overused them for many years. Additionally, no new types of antibiotics have been developed within the last ten years, so we have to be careful with what we have! In other words, not using an antibiotic today may mean that you (and others) may respond better to antibiotics when you really need them in the future.
• Antibiotics can sometimes do more harm than good. Antibiotic side effects may include gastrointestinal upset, diarrhea, vaginal yeast infections, and decreased effectiveness of oral birth control. Even worse, you may develop an allergic reaction that can range from a mild rash to severe life-threatening breathing difficulties and anaphylactic shock. Finally, an increasingly common risk is developing a severe form of diarrhea (called C. Dificile) which occurs when the "good bacteria" in your gut are killed off by an antibiotic, allowing these "bad bacteria" to grow.
• A doctor often spends more time with patients when they do NOT need an antibiotic. The decision about whether to use an antibiotic is not taken lightly. When your physician decides to NOT use an antibiotic, that often means they have taken more time to consider the best option for you. Your physician has considered the risks and benefits of treatment and asked the appropriate questions to arrive at the best course of action. Further, there is increasing evidence in the medical community that it is a good idea to take a "wait and see" attitude towards antibiotic usage due to increasing resistance and side effects, especially in children. Conditions such as ear infections, sore throat, sinus infection, and cough can often be managed with a variety of other medications instead.

While some providers speak different languages, MDLIVE is currently only available in English and Spanish.

If you need to cancel an appointment, a fee may apply. Fees vary depending on the type of care appointment. Patients will be notified of the cancellation policy and potential fee prior to the booking. You must cancel the appointment before the allotted time to avoid the fee:

• Wellness visits - $25 fee if cancelled within 24 hours of the appointment time.
• Routine Care visits - $25 fee if cancelled within 2 hours of the appointment time.
• Mental Health visits - $50 fee if cancelled within 24 hours of the appointment time.

The cancellation fee does not apply to members of Medicaid or Medicare. MDLIVE may waive the fee in the case of an emergency or technical difficulty.