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Pediatrics FAQ

MDLIVE pediatric care – FAQ

There’s nothing more stressful than having a sick child. Talk to an MDLIVE board-certified pediatrician in less than 15 minutes for reliable, 24/7 care by phone or video. All from the comfort of home. MDLIVE is an excellent, affordable alternative to urgent care centers, walk-in clinics, or the ER.

what you need to know:

  • Are pediatricians available for MDLIVE visits?
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    Are pediatricians available for MDLIVE visits?

    Yes. MDLIVE board-certified pediatricians are available in nearly every state. If a pediatrician is not available in your state, you can choose from family practice doctors who specialize in caring for children.

  • Which age groups can MDLIVE provide care for?
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    Which age groups can MDLIVE provide care for?

    MDLIVE visits are available to children of all ages, from infants to teenagers.

  • Are there restrictions on what MDLIVE pediatricians can care for?
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    Are there restrictions on what MDLIVE pediatricians can care for?

    MDLIVE does not provide care for children:

    • under two months old with eye issues
    • under three months old with a fever
    • under three with ear pain
    • under 12 years old with cold sores (herpes labialis)
    • under 18 with a UTI (females only)
    • under 18 for virtual primary care

    Our doctors can evaluate ear pain but cannot prescribe antibiotics for ear infections in children under 12. Antibiotics may be needed for severe bacterial ear infections, requiring in-person care.

    Sophie will guide you through a brief triage process before you request a visit for your child. If an urgent care appointment is not appropriate for your child’s symptoms, you’ll be directed to in-person care.

  • What are the most common conditions treated by MDLIVE pediatricians?
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    What are the most common conditions treated by MDLIVE pediatricians?

    Our doctors treat more than 100,000 children every year and can help with more than 80 common conditions, including:

    • Allergies
    • Cold & Flu
    • Ear Pain
    • Headache
    • Insect Bites
    • Pink Eye
    • Prescriptions1
    • Rash
    • Sinus Problems
    • Sore Throat
    • And more
  • Does a parent or legal guardian need to be present during the visit?
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    Does a parent or legal guardian need to be present during the visit?

    Yes, a parent or legal guardian must be present during the MDLIVE visit for any patient under 18 years of age.

  • Do I have to have an MDLIVE account to see a pediatrician?
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    Do I have to have an MDLIVE account to see a pediatrician?

    Yes. Before speaking with a doctor, you must sign up for an account and create profiles for your children.

  • How do I request a doctor’s visit for my child?
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    How do I request a doctor’s visit for my child?

    Having a visit with an MDLIVE pediatrician is quick and easy:

    1.

    Sign up for an MDLIVE account for yourself as your child’s parent or legal guardian (you must be the insurance holder for the child).

    2.

    Add your child or children to your account as dependents.

    3.

    Complete your child’s health profile.

    4.

    Click on your child’s profile to provide information about their symptoms. Then you can either start your visit or schedule one for later.

  • How do I sign up for an MDLIVE account?
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    How do I sign up for an MDLIVE account?

    You can sign up with MDLIVE in three ways:

    Online – Visit MDLIVE.com and click “Create my account”

    Phone – Call 800.400.MDLIVE (6354)

    Our mobile app – Available in the iTunes store or Google Play

  • Can MDLIVE send a record of my child’s visit to their regular pediatrician?
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    Can MDLIVE send a record of my child’s visit to their regular pediatrician?

    Yes. Just add the doctor’s information to your child’s profile, and you’ll have the option to share a summary of your child’s visit. If you select this option, a record will be sent automatically after your appointment.

  • Can an MDLIVE pediatrician see more than one child in a single visit?
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    Can an MDLIVE pediatrician see more than one child in a single visit?

    No. Each child must have their own profile, complete with their medical history, and appointments are made using that profile. If you want to have appointments close together, it is sometimes possible to schedule back-to-back visits with the same MDLIVE pediatrician.

  • How do I ensure that my child sees a pediatrician or a family medical doctor?
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    How do I ensure that my child sees a pediatrician or a family medical doctor?

    When setting up your child’s visit, select the type of doctor you want. Then you’ll be given a list of doctors. Choose a specific doctor and schedule an appointment, or, for faster care, you can choose to see the first available doctor. After that, you’ll describe the reason for your visit and decide whether you want a phone consultation or a video visit (if available).

  • Can a doctor accurately diagnose and treat my child through a telehealth visit?
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    Can a doctor accurately diagnose and treat my child through a telehealth visit?

    Yes. Using a five-part formula, our board-certified doctors deliver accurate, quality care to patients of all ages for a wide range of conditions.

    Our formula includes:

    1. Clinical Guidelines

    2. Sophie

    3. Temperature

    4. Images

    5. Our Specially Trained Providers

    Learn more about how we deliver accurate diagnoses and treatment for common conditions like cold and flu, strep throat, and pink eye. While many conditions can be cared for by phone or video, your provider may recommend in-person care based on your child’s symptoms.

  • Can MDLIVE pediatricians prescribe medications?
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    Can MDLIVE pediatricians prescribe medications?

    Yes. MDLIVE pediatricians can prescribe most medications if required. MDLIVE cannot prescribe ADHD medications that are controlled substances. For patients under 18, a parent or legal guardian must approve any prescription, whether it’s a new medication or a refill of an existing maintenance medication.

    See the list of medications that MDLIVE providers cannot prescribe.

  • Can we see an MDLIVE doctor after hours?
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    Can we see an MDLIVE doctor after hours?

    Yes. Pediatricians and family medicine doctors are available 24/7 on weekdays, weekends, and holidays. There are no extra fees for after-hours visits.

  • Are my child’s electronic health records kept private?
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    Are my child’s electronic health records kept private?

    Yes. Keeping our patients’ information private and secure is our top priority, and all records are completely confidential. We use robust encryption methods to protect the Personal Health Information (PHI) of all patients in compliance with the Health Insurance Portability and Accountability Act (HIPAA).

  • Can MDLIVE help my child with mental health issues?
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    Can MDLIVE help my child with mental health issues?

    Yes. Our mental health professionals can treat childhood and adolescent issues in children 10 years and older. Children can be seen by an MDLIVE board-certified psychiatrist or licensed therapist with the consent of a parent or legal guardian.

  • Does a parent or legal guardian need to be present during a visit with a therapist or psychiatrist?
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    Does a parent or legal guardian need to be present during a visit with a therapist or psychiatrist?

    A parent or legal guardian must be present at the start of each session to consent to the visit. After that, the therapist or doctor will determine if they should stay for the rest of the session.

  • Are follow-up mental health visits required?
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    Are follow-up mental health visits required?

    No, but they may be recommended. Most patients, including children, benefit from multiple sessions with a therapist. This allows your child to form a relationship with their therapist, which generally contributes to a better outcome overall. Your therapist will advise on follow-up sessions on a case-by-case basis.

  • Do MDLIVE providers speak other languages besides English?
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    Do MDLIVE providers speak other languages besides English?

    While some providers speak different languages, MDLIVE is currently only available in English and Spanish.

Raffaelo Zucco