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Pediatrics FAQ

If your child needs care,
MDLIVE is here

Board-certified pediatricians
are standing by to help
your family

Updated April 29th, 2020

There’s nothing more stressful than having a sick kid at home. That’s why MDLIVE is here to help with 24/7 care for the whole family.

We know you have questions about MDLIVE virtual pediatric visits, so we’ve put together a list of the most frequently asked questions our pediatric team receives. Find the answers you’re looking for, and the next time your child needs care, remember MDLIVE is here for them.



Absolutely! Pediatricians are available in nearly every state. If a pediatrician is not available in your state, family practice doctors are available and specialize in caring for children as well.

MDLIVE virtual visits are available to children of all ages, from infants to teenagers.

MDLIVE virtual visits are not appropriate in the following scenarios:

  • Fever in any child under 3 years of age
  • Urinary tract infections (UTI) in any child under 18 years of age

Our providers can evaluate ear pain, which can be due to several conditions; however, MDLIVE providers cannot prescribe antibiotics for ear infections in children under 12 years of age. Antibiotics may be needed for severe cases of bacterial ear infections, which require in-person care.

Sophie (our A.I. powered chatbot) will guide you through a brief triage process before you request a visit for your child. If a virtual visit is not appropriate for your child’s symptoms, you’ll be directed to in-person care.

Our doctors treat more than 100,000 children every year and can help with more than 80 common conditions, including:

  • Allergies
  • Bronchitis
  • Pink Eye
  • Diarrhea
  • Ear Infections

  • Fever
  • Influenza
  • Poison Ivy
  • Rash
  • Sinusitis

  • Strep Throat
  • Upper Respiratory Infection
  • Vomiting

Yes, a parent or legal guardian must be present during the MDLIVE virtual visit for any patient under 18 years of age.

Having an MDLIVE virtual pediatric visit is quick and easy.

  1. 1. Sign up for an MDLIVE account for yourself as your child’s parent or legal guardian.
  2. 2. Add your child or children to your account as dependents.
  3. 3. Complete your child’s health profile.
  4. 4. Click on your child’s profile to provide information about their symptoms. Then you can either start a visit or schedule one for later.

You can sign up with MDLIVE online, by phone, or through our mobile app.


Visit and click “Join Now”.


Call our toll-free number: 1-888-632-2738.

mdlive app

Get the app at the iTunes store or Google Play.

Yes. Just add the doctor’s information to your child’s profile, and you’ll have the option to share a record of your child’s virtual visit. If you select this option, a record will be sent automatically after your appointment.

Unfortunately, no. Each child needs to have their own profile, complete with their medical history, and visits are made through that profile. If you want to have appointments close together, it is sometimes possible to schedule back-to-back visits with the same MDLIVE pediatrician.

When you’re setting up your child’s virtual visit, you can select the type of doctor you’d like. Once you pick, you’ll see a selection of doctors and can start a visit with the first available doctor or schedule an appointment for later. After that, you’ll describe the reason for your visit and chose whether you want a phone consultation or an online video visit (if available).

Absolutely! By using our five-part formula, our doctors deliver accurate, high-quality care to patients of all ages for a wide range of conditions.

Our formula includes:


1. Clinical Guidelines

sophie chatbot

2. Sophie Chatbot


3. Temperature


4. Images


5. Our Specially Trained Providers

Click here to learn more about how we deliver accurate diagnoses and treatment for common conditions like influenza, strep throat, and pink eye. Please keep in mind that while many conditions can be cared for via telehealth, your provider may recommend in-person care based on your child’s symptoms.

Yes. MDLIVE pediatricians can prescribe most medications when needed. For patients under 18, a parent or legal guardian must approve of any prescription, whether it’s a new medication or a refill of an existing maintenance medication.

A list of medications that MDLIVE providers are NOT able to prescribe can be found here.

Yes. Pediatricians and family medicine doctors are generally available 24/7 on weekdays, weekends, and holidays in most states, and there are no extra fees for after-hours service.

Yes. Keeping our patients’ information private and secure is our top priority, and all records are completely confidential. We use robust encryption methods to protect the Personal Health Information (PHI) of all patients in compliance with the Health Insurance Portability and Accountability Act (HIPAA).

Yes, our behavioral health professionals can treat childhood and adolescent issues. Children 10-years-old and older can be seen by an MDLIVE psychiatrist or therapist with the consent of a parent or legal guardian.

Yes, a parent or legal guardian must be present at the start of each session to consent to the visit. The provider will then determine if they need to stay for the rest of the session.

No, but they may be recommended. Most patients, including children, benefit from multiple sessions with a therapist. This allows your child to form a relationship with their therapist, which generally contributes to a better outcome overall. Your therapist will advise on follow up sessions on a case-by-case basis.

While some providers speak different languages, MDLIVE is currently only available in English and Spanish.

MDLIVE online pediatric visits are an easy way to see a pediatrician without leaving home. Remember, before you can speak with a doctor, you have to sign up for an account and create profiles for your children. And if you have any other questions, we’re here to help.

Tags: cold and flu, coronavirus, coronavirus (COVID-19), telehealth, pediatrics

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Raffaelo Zucco