No. Urgent Care, Primary Care, Mental Health, and Dermatology are designed to handle non-emergency medical and mental health conditions.
Urgent Care can often substitute for a doctor’s office, urgent care clinic, or emergency room visit for common conditions like the flu or pink eye.
Primary Care provides care for non-urgent medical concerns and ongoing conditions such as type 2 diabetes, asthma, and high blood pressure. Primary Care is for adults 18 years and older.
Mental Health provides care for hundreds of non-emergency concerns like anxiety, life changes, divorce, and depression. However, if you are experiencing an emergency or crisis situation, need ADHD stimulant medication, or any condition that hinders normal day-to-day activities, we suggest visiting an urgent care center or emergency department.
Dermatology provides care for non-emergency hair, skin, and nail conditions. While most issues can be successfully treated through MDLIVE, your dermatologist may determine that an in-office diagnostic or procedure is needed for a more accurate diagnosis or to best address the condition.
You should not use MDLIVE if you are experiencing a medical or mental health emergency. In the case of a life-threatening medical or mental health emergency, dial 911 immediately.
Urgent Care is a reliable and affordable alternative to urgent care clinics for more than 80 common, non-emergency conditions like flu, sinus infections, pink eye, ear pain, and UTIs (Females, 18+).
Primary Care can help with wellness screenings and ongoing conditions such as type 2 diabetes, asthma, and high blood pressure.
MDLIVE therapists and psychiatrists can help with anxiety, stress, depression, and other mental health conditions resulting from relationships, home, work, or other life events.
Dermatology provides care for nagging skin, hair, and nail issues such as acne, alopecia, eczema, fungal infections, and suspicious spots or moles.
Click here to see the full list of conditions we care for.
If you are seeking medical care for illness or injuries, you can choose to see the first available doctor or make an appointment for a specific date and time with a provider you select using the doctor profile information available on MDLIVE. MDLIVE board-certified doctors have an average of 15 years of experience.
Schedule Primary Care visits with a board-certified doctor for preventive wellness screenings and routine care. You can see the same MDLIVE doctor for each appointment so your doctor can get to know you and your health and wellness needs.
All Mental Health appointments, including talk therapy, are scheduled in advance with a therapist or psychiatrist you select. You can choose the same provider for every appointment or switch at any time.
You can easily create your account with one of the following methods:
Note: You will receive an email confirmation after you create an account for every member added to the account, including dependents. All members (including children) must have their own account, although you can still access children’s accounts by logging in with your username and password.
You can easily sign up or activate your account by using one of the following methods:
** You will receive an email confirmation upon completion of registration for every member added to the account. All members on the account must have their own account, including children.
You can start using MDLIVE immediately after you create your free account. If you are required to pay for your appointment, you will only be asked for your credit card information when you get care from a doctor or therapist. Be sure to fill out your medical history profile to better prepare your MDLIVE doctor or therapist for your appointment.
Urgent Care doctors are available 24/7/365, including weekends and holidays, to provide on-demand care for illnesses and injuries. Appointments scheduled with specific providers, including talk therapy and primary care appointments, are subject to the provider’s availability. To provide convenient options that fit your schedule, evening and weekend appointment times are typically available for all services.
MDLIVE is available anywhere in the United States* and Puerto Rico. With our national network of board-certified doctors, you can ensure that each doctor available to you is fully licensed to practice medicine in your state.
*Availability of phone visits varies in accordance with state regulations
Creating an account is free. If you have MDLIVE services from your health plan or employer, your appointments could cost as little as $0, depending on your benefits. If you are required to pay, you will only be charged after you schedule an appointment and your appointment time and payment information are confirmed. You can cancel your appointment and receive a full refund, provided you cancel at least 24 hours before your appointment time. MDLIVE accepts most major credit and debit cards.
Yes, MDLIVE can be accessed on most mobile devices with an Internet connection. Our MDLIVE Mobile App is available for download in the iTunes Store and the Google Play Store.
Yes, if your MDLIVE doctor believes medication is warranted, he or she can write a prescription and send it directly to the pharmacy of your choice. MDLIVE does not guarantee a prescription will be written; that is at the discretion of your doctor. Please be aware that we do not prescribe controlled substances (e.g. narcotic medications, anxiolytics, stimulants), nor do we prescribe certain other medications (see Full list here).
Yes. Confidentiality is a respected part of the MDLIVE Code of Ethics. We take your privacy very seriously. Laws, including the HIPAA Privacy Rule, are also in place to protect your privacy and personal health information. MDLIVE can share your information with your PCP in accordance with applicable state and federal laws.
To have a video appointment, you need:
After you create an account, you will be able to use a simple online simulation to test your configuration and check if you are ready for a video appointment.
Yes. Deaf and hard-of-hearing patients can communicate with a doctor using our secure, HIPAA-compliant live chat feature on our website. Patients can communicate with their doctor in an environment that works much like texting. To activate this feature, select “hearing-impaired” and any other categories that apply to you from the Accommodations menu, and complete the online registration process. The feature is automatically available each time you log in by clicking the icon located at the bottom right-hand side of the screen. At present, live chat is only available on the MDLIVE website and not on the MDLIVE app.
Don’t see your question? Don’t worry. Just call us at 1-888-632-2738. We have highly trained health service specialists standing by to take your call, 24/7/365.
SUMMARY
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