If you need to cancel an appointment, a fee may apply. Fees vary depending on the type of care appointment. Patients will be notified of the cancellation policy and potential fee prior to the booking. You must cancel the appointment before the allotted time to avoid the fee:
- Wellness visits - $25 fee if cancelled within 24 hours of the appointment time.
- Routine Care visits - $25 fee if cancelled within 2 hours of the appointment time.
- Mental Health visits - $50 fee if cancelled within 24 hours of the appointment time.
The cancellation fee does not apply to members of Medicaid or Medicare. MDLIVE may waive the fee in the case of an emergency or technical difficulty.