Did you know you have MDLIVE?

did you know you have MDLIVE?

that’s right – telehealth is included in your health benefits.

You won’t believe how much easier life is when you can just call, click or tap to see a doctor in minutes. Your MDLIVE benefit lets you access caring, board-certified doctors and pediatricians without even leaving home (or even your bed!). Once you register, you can schedule an appointment within 15 minutes via computer, phone or app. The best part? The cost and the wait time are much lower than what you can expect at the ER or urgent care clinic.

Activate your membership

How it works:

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1. Activate.

Visit mdlive.com or download our app and select See a Doctor.

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2. Select.

Choose a doctor.

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3. Consult.

See your doctor in minutes via phone or secure video.

How much does it cost?

That depends on your health plan or employer, but it’s usually the same or less than what your copay would be if you saw a doctor in person. You can find out your exact cost by activating your account and selecting your employer or health plan from the activation menu when prompted.

What can be treated:

  • Acne
  • Allergies
  • Constipation
  • Cough
  • Diarrhea
  • Ear problems
  • Fever
  • Flu
  • Headache
  • Insect bites
  • Nausea / vomiting
  • Pink eye
  • Rash
  • Respiratory problems
  • Sore throats
  • UTI (Adult Females Only)
  • Vaginitis
  • and more
Activate your membership

Frequently asked questions:

With MDLIVE, you can access a doctor from your home, office, or on the go- 24/7/365. Our Board Certified doctors can visit with you either by phone or secure video to help treat any non-emergency medical conditions. Our doctors can diagnose your symptoms, prescribe medication, and send prescriptions to your pharmacy of choice.*

No. MDLIVE is designed to handle non-emergency medical issues. You should not use MDLIVE if you are experiencing a medical emergency. In case of a medical life threatening emergency, you should dial 911 immediately. While MDLIVE is not intended to replace your primary care doctor, a virtual doctor’s appointment can sometimes substitute a doctor’s office, urgent care, or an emergency room visit.

Our doctors are trained to treat a wide range of conditions through both MDLIVE and Breakthrough, MDLIVE’s behavioral health therapy service.

Medical Conditions:

  • Acne
  • Allergies
  • Constipation
  • Cough
  • Diarrhea
  • Ear problems
  • Fever
  • Flu
  • Headache
  • Insect bites
  • Nausea / vomiting
  • Pink eye
  • Rash
  • Respiratory problems
  • Sore throats
  • UTI (adult females only)
  • Vaginitis
  • and more

Behavioral Health Concerns:

  • Addictions
  • Bipolar disorders
  • Child and adolescent issues
  • Depression
  • Eating disorders
  • Gay/lesbian/bisexual/transgender issues
  • Grief and loss
  • Life changes
  • Men’s issues
  • Panic disorders
  • Parenting issues
  • Postpartum depression
  • Relationship and marriage issues
  • Stress
  • Trauma and PTSD
  • Women’s issues

You can easily sign up or activate your account by using one of the following methods:

  1. Go online and visit: mdlive.com
  2. Call our toll free number: 1.888.958.8678
  3. Download our Mobile App, available on the iTunes store and Google Play.
You can start using MDLIVE immediately after you sign up and activate your account. Sign up and activation are totally free. If you are required to pay, you will only be asked for your credit card information when you visit with a doctor. Once you have an MDLIVE account, you can browse doctor profiles, view available appointment times, and schedule an appointment with the doctor of your choice. Want to go one step further? Be sure to fill out your medical history profile to better prepare your MDLIVE doctor for your appointment.

MDLIVE is available 24 hours a day, 7 days a week, and 365 days a year, even on holidays. Use MDLIVE anytime you have a non-emergency medical condition, are unable to see your primary care provider, or when you simply prefer a convenient, cost effective alternative to the emergency room, urgent care center, or clinic.

MDLIVE is available anywhere in the United States**. Our network of Board Certified doctors will be provided to you based on the state you are located. We make sure that each doctor is fully licensed to practice medicine in your state.

Getting started is totally free. If you’re receiving MDLIVE as part of a group benefit, you may not be required to pay at all. If you are required to pay, you will only be charged after you choose to consult with a doctor and your appointment time and payment information are confirmed. You can cancel your appointment and receive a full refund, provided that you cancel at least 24 hours before your appointment time. MDLIVE accepts most major credit and debit cards.

Credit cards accepted include Visa, MasterCard, American Express, and Discover

All MDLIVE doctors are U.S. Board Certified and able to treat a wide range of patients and conditions. Following each consultation, our members are given a survey to evaluate their doctor and appointment. The results are analyzed and reviewed for quality assurance and used as part of our continuous improvement process. Selected doctor consultations are also reviewed by our internal medical board.

Yes, if the MDLIVE doctor believes medication is warranted, he or she can write a prescription for non-narcotic medications (i.e. no controlled substances), which can be sent directly to the pharmacy of your choice.* As soon your consultation is over, your prescription will be sent electronically to one of over 65,000 pharmacies to choose from. If for any reason your pharmacy is unable to receive e-prescriptions, a traditional prescription is generated for our doctors to sign and fax. All prescriptions are fully compliant and include all required information.

To use video conferencing you need:

  • Windows®7, Vista, or XP
  • A Mac running OSX 10.6 (Snow Leopard) or superior.
  • Highspeed internet connection
  • A webcam with at least 1.3 megapixels
  • Microphone (most webcams already have microphone built in)

After you set up an account, you will be able to use a simple online simulation to test your configuration and check if you are ready for a virtual consultation.

Yes, MDLIVE can be accessed on most mobile devices with an Internet connection. Our MDLIVE Mobile App is available for download in the iTunes Store and the Google Play Store.

Confidentiality is a respected part of MDLIVE’s Code of Ethics. We take your privacy very seriously. Laws are also in place to protect your privacy. The HIPAA Privacy Rule is designed to be a minimum level of protection. Some states have even stricter laws in place to protect your personal health information. MDLIVE can share your information with your PCP in accordance with applicable state and federal laws.

Don’t see your question? Don’t worry. Just call us at 1.888.958.8678. We have highly trained health service specialists standing by to take your call, 24/7/365.

Activate your membership