head-to-toe care with little-to-no hassle.
convenient care in minutes for kids and teens.
Kids tend to get sick when it’s least expected—whether it’s in the middle of the night, on holidays, or when you’re out of town. Get care from MD Live board-certified doctors and pediatricians 24/7 by video or phone in just minutes when your child is sick, including prescriptions.1 No long waits in a room filled with sick people. No surprise costs. No hassle.
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Prescriptions are available at the doctor’s discretion when medically necessary.
24/7 on-demand urgent care for non-emergency illnesses.
fast, talk-free care with MD Live E-Treatment.*
When you want care for your child quickly and would prefer to fill out a questionnaire about their symptoms instead of talking with a doctor directly, try MD Live E-Treatment.3 , 4 It offers talk-free access to urgent care. Get a diagnosis and treatment plan within an hour, usually in minutes, with prescriptions sent to your preferred pharmacy, if appropriate. Learn more about E-Treatment.
*Age limitations for MDLIVE E-treatment are in compliance with MDLIVE clinical protocols. Medical conditions not supported by telehealth include, but are not limited to, children under three months of age with a fever, eye issues in children under three, or ear pain in children under three.
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Not all plans include MD Live E-Treatment. Please check your plan for coverage. MDLIVE E-Treatment is not available in Kansas, Mississippi, New Mexico, and West Virginia.
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If your MDLIVE doctor believes your condition requires a higher level of care, you will receive instructions to have a phone or video consultation or be directed to in-person care.
trusted mental health support for kids and teens.
Kids today are struggling with friendships, social media, effects of the pandemic, and more.5 And to open up, they need to feel safe and supported. With MD Live, your children ages 10-17 can connect with a mental health professional who will listen with compassion, provide caring support, and teach them tools to manage stress and practice self-care—all from the comfort and privacy of home.
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Family Matters: A Report on the State of Family Mental Health in the U.S. MDLIVE by Evernorth, August 2023.
signs your child may be struggling and need more support:
caring virtual support for your child that provides:
get care for your child in 3 quick steps:
STEP 1
STEP 2
STEP 3
Frequently Asked Questions
Yes. MDLIVE board-certified pediatricians are available in nearly every state. If a pediatrician is not available in your state, you can choose from family practice doctors who specialize in caring for children.
MDLIVE visits are available to children of all ages, from infants to teenagers.
MDLIVE does not provide care for children:
- under two months old with eye issues
- under three months old with a fever
- under three with ear pain
- under 12 years old with cold sores (herpes labialis)
- under 18 with a UTI (females only)
- under 18 for virtual primary care
Our doctors can evaluate ear pain but cannot prescribe antibiotics for ear infections in children under 12. Antibiotics may be needed for severe bacterial ear infections, requiring in-person care.
Sophie, the MDLIVE chatbot, will guide you through a brief triage process before you request a visit for your child. If an urgent care appointment is not appropriate for your child's symptoms, you'll be directed to in-person care.
Our doctors treat more than 100,000 children every year and can help with more than 80 common conditions, including:
- Allergies
- Cold & Flu
- Ear Pain
- Headache
- Insect Bites
- Pink Eye
- Prescriptions1
- Rash
- Sinus Problems
- Sore Throat
- And more
Yes, a parent or legal guardian must be present during the MDLIVE visit for any patient under 18 years of age.
Yes. Before speaking with a doctor, you must sign up for an account and create profiles for your children.
Having a visit with an MDLIVE pediatrician is quick and easy:
- Sign up for an MDLIVE account for yourself as your child's parent or legal guardian (you must be the insurance holder for the child).
- Add your child or children to your account as dependents.
- Complete your child's health profile.
- Click on your child's profile to provide information about their symptoms. Then you can either start your visit or schedule one for later.
Yes. Just add the doctor's information to your child's profile, and you'll have the option to share a summary of your child's visit. If you select this option, a record will be sent automatically after your appointment.
No. Each child must have their own profile, complete with their medical history, and appointments are made using that profile. If you want to have appointments close together, it is sometimes possible to schedule back-to-back visits with the same MDLIVE pediatrician.
When setting up your child's visit, select the type of doctor you want. Then you'll be given a list of doctors. Choose a specific doctor and schedule an appointment, or, for faster care, you can choose to see the first available doctor. After that, you'll describe the reason for your visit and decide whether you want a phone consultation or a video visit (if available).
Yes. Using a five-part formula, our board-certified doctors deliver accurate, quality care to patients of all ages for a wide range of conditions.
Our formula includes:
- Clinical Guidelines
- Sophie
- Temperature
- Images
- Our Specially Trained Providers
Learn more about how we deliver accurate diagnoses and treatment for common conditions like cold and flu, strep throat, and pink eye. While many conditions can be cared for by phone or video, your provider may recommend in-person care based on your child's symptoms.
Yes. MDLIVE pediatricians can prescribe most medications if required. MDLIVE cannot prescribe ADHD medications that are controlled substances. For patients under 18, a parent or legal guardian must approve any prescription, whether it's a new medication or a refill of an existing maintenance medication.
See the list of medications that MDLIVE providers cannot prescribe.
Yes. Pediatricians and family medicine doctors are available 24/7 on weekdays, weekends, and holidays. There are no extra fees for after-hours visits.
Yes. Keeping our patients' information private and secure is our top priority, and all records are completely confidential. We use robust encryption methods to protect the Personal Health Information (PHI) of all patients in compliance with the Health Insurance Portability and Accountability Act (HIPAA).
Yes. Our mental health professionals can treat childhood and adolescent issues in children ten years and older. Children can be seen by an MDLIVE board-certified psychiatrist or licensed therapist with the consent of a parent or legal guardian.
A parent or legal guardian must be present at the start of each session to consent to the visit. After that, the therapist or doctor will determine if they should stay for the rest of the session.
No, but they may be recommended. Most patients, including children, benefit from multiple sessions with a therapist. This allows your child to form a relationship with their therapist, which generally contributes to a better outcome overall. Your therapist will advise on follow-up sessions on a case-by-case basis.
You can sign up with MDLIVE in three ways:
Online – Visit MDLIVE.com and click “Create my account”
Phone – Call 1.800.400.MDLIVE (6354)
Our mobile app – Available in the iTunes store or Google Play
Posted date: August 19, 2025
