B2B MDLIVE E-Treatment

Woman on Async Visit

MDLIVE E-Treatment.

improving efficiency, affordability, and outcomes for health plans and employers.

Improving patient engagement, convenience, and quality:

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Drives patient loyalty.

Convenient for patients who don't want or need live interactions for low-acuity conditions.

No calls or talking.

Designed for accessibility.

Self-paced interview, so patients work on their own time. Questionnaire designed at 4th grade reading level for reading ease.


Saves time.

E-Treatment saves patients time and unnecessary trips to the ER or urgent care clinics.

Same high-quality medical care

Provides trusted care.

The same personalized, quality care from an MDLIVE board-certified doctor as a live Urgent Care visit.

MDLIVE E-Treatment benefits for members and employees:

Woman on Async Visit
  • Seamless technology provides on-demand care delivery that isn't limited to an appointment time.

  • Reduces common barriers, including scheduling, convenience, or personal preferences, which can result in delayed or complete care avoidance.

  • An MDLIVE provider can quickly and easily transfer the patient to a phone or video consultation, if necessary, so the patient doesn't have to start the visit over.

  • Low or no copay, depending on insurance.1
  • 1Pricing for asynchronous care will be the same as other Urgent Care modalities for members and employees.

How MDLIVE E-Treatment works:

MDLIVE E-Treatment is talk-free access to urgent care for over 100 common, non-emergency conditions, like cold and flu, ear concerns, pink eye, and rash.

Patients have access to the same high-quality, board-certified doctors and care as a live virtual visit.2

  • 2Patients who don’t have E-Treatment available to them will not see it as an option in the MDLIVE patient portal.
MDLIVE E-Treatment Step 1

Step 1

Users complete a symptom questionnaire through the secure MDLIVE portal, which takes 8-10 minutes on average.

Step 3

Step 2

After the patient completes their assessment, it is reviewed by an MDLIVE board-certified provider. Physicians make all care decisions, allowing each patient a thorough, personalized experience.

MDLIVE E-Treatment Step 3

Step 3

Patients receive a diagnosis and treatment plan within 60 minutes, with prescriptions sent to their preferred pharmacy if medically appropriate.3

  • 3Prescriptions are available at the physician’s discretion when medically necessary.

An MDLIVE doctor will only reach out to the patient if follow-up care is needed and will let them know if their condition requires a live virtual visit or another type of care.4

  • 4If your MDLIVE doctor believes your condition requires a higher level of care, they can quickly and easily move you to a phone or video consultation so you don’t have to start your visit over.

MDLIVE E-Treatment provides care for over 100 conditions, including:

  • Acne
  • Acute Gastroenteritis
  • Allergies
  • Bacterial Vaginosis
  • Birth Control5
  • Bladder Infections
  • Burn (Including Sunburn)
  • Cold & Flu
  • Constipation
  • Cough
  • COVID-196
  • Ear Concerns
  • Eye Concerns
  • Gastroesophageal Reflux Disease
  • Gout
  • Headache
  • Low Back Pain
  • Mastitis
  • Motion Sickness
  • Mouth Sores
  • Rash
  • UTI (Adult Females, 18+)
  • Yeast Infections
  • 5Available in pill, patch, ring, and gel forms. Service is available for women 18-45 who are not currently pregnant and have had a normal blood pressure reading in the past 6 months.
  • 6MDLIVE doctors can prescribe the antiviral, Paxlovid, in the treatment of COVID-19 to patients ages 18 and older when medically appropriate. MDLIVE doctors cannot prescribe Molnupiravir or other medications beyond Paxlovid in the treatment of COVID-19.

Pediatric Conditions*

  • Acne
  • Allergies
  • Burn (Including Sunburn)
  • Cold & Flu
  • Cough
  • COVID-19
  • Ear Concerns
  • Eye Concerns
  • Head Lice
  • Rash

*Age limitations for MDLIVE E-treatment are in compliance with MDLIVE clinical protocols. Medical conditions not supported by telehealth include, but are not limited to, children under three months of age with a fever, eye issues in children under three, or ear pain in children under three.

Frequently asked questions.

  • MDLIVE E-Treatment provides more flexibility when connecting with an MDLIVE doctor. E-Treatment is a convenient option compared to talking live to a doctor by phone or video chat.
  • Patients get the same quality doctors and care they've come to expect from MDLIVE.
  • MDLIVE E-Treatment is available for over 100 conditions as an option within our Urgent Care solution, including sinus infections, sore throat, cough, COVID-19, ear pain, pink eye, urinary tract infections (UTI), and more.
  • If a provider believes a patient's condition requires a higher level of care, the doctor can quickly and easily transfer the visit to a phone or video consultation so the patient doesn't have to start the visit over.

E-Treatment is asynchronous virtual care, which enables on-demand care delivery that isn't limited to an appointment time. Patients don't connect real-time with their provider over video or phone for live dialogue as they do in the current Urgent Care experience.

With E-Treatment, a patient submits their information through a digital symptom assessment on their own time, and a provider reviews the patient's responses on their own time to provide a diagnosis and treatment plan.

Today, phone and video visits are available 24/7, whereas E-Treatment visits will be available from 8am - 7pm EST.

Yes. MDLIVE E-Treatment is not based on artificial intelligence or machine learning, and physicians make all care decisions. With built-in logic, MDLIVE E-Treatment patient symptom assessment questionnaires are evidence-based and dynamically changing—allowing for a thorough, personalized experience for each patient.

Yes, the doctors that currently provide urgent care for MDLIVE will also support MDLIVE E-Treatment visits.

E-Treatment is currently available Monday - Friday, 8am - 7pm ET, excluding federal holidays.

Async care will be available in US states, except Kansas, Mississippi, New Mexico, West Virginia, and the District of Columbia.