Why partner with MDLIVE?

With an ongoing mental health crisis impacting the US workforce, HR and employee benefits decision makers are prioritizing access to the types of counseling services included in Employee Assistance Programs. Meanwhile a nationwide shortage of mental health care professionals makes it difficult for EAP administrators to deliver a reliable, convenient, and cost-effective behavioral health care services to covered employees.

MDLIVE’s Employee Assistance Program teletherapy services add behavioral health care access for your members. Our network of licensed therapists combined with our integrated administrator, member, and provider platform enable best in class Employee Assistance Programs nationwide – all through a care platform that is configurable to address the unique requirements of your EAP offering.


Our national network of over 900 licensed therapists and counselors are specially trained in teletherapy and can provide counselling in all 50 states


Counselling sessions are conducted by video or phone, evening and weekend appointments are available


Two access models accommodate administrator and employer needs: Our administrator facilitated model leverages MDLIVE’s Care Connector Portal (CCP) or our employee self-serve model features custom client landing pages and member registration


MDLIVE providers can refer employees to continued behavioral health care services after EAP benefits have been exhausted

What You Get With MDLIVE Employee Assistance Programs

  • Teletherapy through video and phone with therapists and counselors in all 50 states.
  • Specialized training in communicating with and diagnosing patients over the phone and video
  • Evening and weekend appointments increase access and satisfaction for members
  • Pre-defined number of telehealth sessions allocated at no cost to the member to treat variety of behavioral health care needs
  • Tracking and trend analysis of session outcomes through our automated Client Action Form