Cigna Partners with MDLIVE to Offer Annual Wellness Screenings as Part of Its Comprehensive Suite of Virtual Care Options
SUNRISE, Fla. (Jan. 13, 2020) – MDLIVE Inc. today announced the launch of the telemedicine industry’s most comprehensive virtual primary care platform, enabling U.S. health plans, health systems, retailers and employers the ability to provide consumers with convenient, secure and cost-effective options for accessing preventive, chronic and other primary care services. This new offering builds on the high-quality urgent care, behavioral health and dermatology care that MDLIVE currently delivers to more than 36 million members throughout the U.S.
Nearly 27 percent of U.S. adults on average, and as high as 45 percent of adults under the age of 391 , say they do not have a primary care physician (PCP). Due to a current shortage of PCPs in the U.S., the average wait time to see a PCP is one month2. MDLIVE Virtual Primary Care (MDLIVE VPC) delivers streamlined and cost-effective primary care to patients on their terms via MDLIVE’s secure and HIPAA-compliant virtual platform. The platform is designed to enable proactive and ongoing health management, reducing costs for health plans and health systems while improving the consumer experience and outcomes. MDLIVE VPC allows patients to develop ongoing relationships with virtual primary care providers who can conduct annual wellness screenings, manage chronic care conditions, order labs, connect to digital therapeutic apps, refer to specialists and provide follow-up care. The platform also provides patients who already have PCPs with access to interim primary care when their doctor isn’t available or an office visit isn’t convenient for them.
“The MDLIVE virtual primary care platform will help health plans and health systems shift from reactive care to proactive and predictive health management and care,” said Rich Berner, Chief Executive Officer of MDLIVE. “Consumers have the same expectations for convenient, high-quality, cost-effective healthcare services that they receive across many other industries. Our VPC offering will provide that.”
Cigna will be the first MDLIVE partner to offer virtual care for preventive checkups, beginning in the second quarter of 2020. The wellness screenings will be available to Cigna customers 18 years and older enrolled in employer-sponsored plans. The flexible MDLIVE VPC platform will be integrated with Cigna’s existing digital infrastructure and builds upon the virtual urgent care services that Cigna and MDLIVE delivered to Cigna customers starting in 2014 and the virtual behavioral health services for Cigna customers that launched earlier this month.
“Virtual care enables Cigna to deliver convenient access to care and helps make health care more affordable, predictable and simple for our customers,” said Julie McCarter, Vice President, Product Solutions, Cigna. “Working together with MDLIVE, we are expanding virtual care to include primary care services, starting with wellness screenings.”
“Our collaboration with Cigna reflects our combined commitment to launch the next generation healthcare experience that starts online,” said Berner. “We will continue to work with Cigna to expand the virtual primary care offering, bringing added benefits that Cigna customers will appreciate while keeping costs in check.”