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MDLIVE Achieves HITRUST CSF® Certification to Manage Risk, Improve Security Posture, and Meet Compliance Requirements

HITRUST CSF Certification validates MDLIVE is committed to meeting key regulations and protecting sensitive information.

MIRAMAR, FL, May 11, 2021 – MDLIVE, an Evernorth company and one of the nation’s leading telehealth providers, today announced that its patient portal, provider portal, and Care Connector portal have earned Certified status by HITRUST.

HITRUST CSF Certified status demonstrates that the organization has met key regulations and industry-defined requirements and is appropriately managing risk. This achievement places MDLIVE in an elite group of organizations worldwide that have earned this certification. By including federal and state regulations, standards, and frameworks, and incorporating a risk-based approach, the HITRUST CSF helps organizations address these challenges through a comprehensive and flexible framework of prescriptive and scalable security controls.

“Security and privacy are cornerstone to the trust the millions of patients we serve put in us,” said Tony Bethrop, Chief Information Security Officer, MDLIVE. “It is also important to our national network of physicians and providers, and our clients, which include the nation’s leading health plans, employers and health systems. Achieving HITRUST CSF Certification demonstrates our commitment to adhering to the highest standards for protecting sensitive data and information.”

“The HITRUST CSF Assurance Program is the most rigorous available, consisting of a multitude of quality assurance checks, both automated and manual,” said Bimal Sheth, Vice President of Assurance Services, HITRUST. “The fact that MDLIVE has achieved HITRUST CSF Certification attests to the high quality of their information risk management and compliance program.”


MDLIVE, an Evernorth company, is a leading provider of virtual health care services in the U.S. with more than 60 million members nationwide. We work with our health plan, health system, and self-insured employer partners to give patients convenient and affordable access to the highest quality medical and behavioral health care, 24/7, from the comfort and safety of their homes. With a vision and passion for changing health care for the better, we are working to improve the patient experience, close the patient-provider accessibility gap, and bring providers opportunities to augment the services they currently offer. To learn more about MDLIVE, visit, download our app, or text “Sophie” to MDLIVE (635483) to register.


Amy Trow, (412) 377-3771

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Amy Trow